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Billing Services FAQ

We understand that medical billing is a complex topic. Our goal is to provide some clarity. Here at Memorial Medical Group, we do everything we can to serve our clients with excellence. This includes answering your questions about our billing services. Read answers to frequently asked questions below or contact us at 337-494-3265 for more information.

Can I get an estimate for the charges I'll be receiving?

Yes. Contact our insurance clerk at (337) 494-3265. We'll provide you with an estimate for your charges.

I would like to see an itemized bill or my account balance. Who can I call?

We're happy to help you with that. Get in touch with a customer service representative at (337) 494-3265 for an itemized bill or to see the current balance on your account.

How long will it be until I receive my statement?

We start by billing the insurance provider or providers you name. We will also bill any worker's compensation insurance company you present when you register prior to billing you. As soon as your health insurance provider has gone through with their payments, you will receive our statement. Please review the statement for accuracy. If you have any questions about your statement, please contact a customer service representative at (337) 494-3265.

Why was my account sent to a collection agency?

We refer unpaid accounts to collections agencies after a set period of time. You will receive 120 days worth of statements and collection letters mailed to your home prior to sending your account to the collections agency, and we'll also let you know when this referral will take place, so you will have the chance to take action on your account.

Is hospital billing separate from physician billing?

Yes. Please contact us at 337-494-3265 for more information or for questions about a hospital bill.

What is the explanation of benefits (EOB) I received?

This is the document sent by your insurance provider explaining how your claim was covered. Compare this document to your statement from the hospital. If you have a dispute regarding what the insurance company covered, contact your provider right away.