The Patient Portal is a secure, web-based system that allows you to view
certain aspects of your medical record. You can securely communicate with
us between visits for
NON-URGENT issues and questions. You can even download and securely transmit a summary
of your medical record to other web-based applications and providers of
care. Other features and functions will be phased-in over time.
In its initial phase, you can:
View Records - You can view your current medications, medication allergies, and medical
problems. The medical problems listed may be limited to only those problems
for which we are providing care.
View Appointments - You can view summaries of past visits that we may have posted and also
view details (i.e. date, time, type of visit) for upcoming appointments.
View Results - Once your doctor reviews your lab or test results, we will post these
results, along with a personal note from your doctor about the results
to your account. You will be able to acknowledge your review of the results
through the portal to avoid phone calls, voicemail messages, on-hold time, etc.
Review Educational Materials - We may post educational materials about your condition to your account.
This may be links to a website, documents to read, or even videos to watch.
These resources will help you better understand your condition and will
include information about the care you will be receiving and/or actions
for you to take to best manage your condition.
Send/Receive Secure Messaging - The Patient Portal allows you to securely communicate with our office.
The secure messaging function allows you to send messages to us and for
us to send messages back to you. Secure messages you send to us through
the portal, much like phone messages, will be routed by our office staff
to the appropriate person and will enable us to respond to you in the
most appropriate fashion. This is
NOT necessarily a message sent directly to your doctor, but potentially may
be screened and routed by our nurses and administrative staff. Messages
you send (and our responses) will automatically be filed in your electronic
medical record at our office.
Generate Health Records -This function will enable you to generate a summary of your medical record
in a secure and standard format. This summary record can then be downloaded
or transmitted to another provider (or system) that is compliant with
industry standard formats.
ACCESSING THE PORTAL FOR THE FIRST TIME
1. Acceptance & Email Address: Provide us with your name, date of birth,
and the email address you wish to use in conjunction with your Patient
Portal account in the Portal Acceptance section of the Patient Portal
Announcement. You may have already provided us with your email address
in the past, but the Portal Acceptance provides us with your authorization
to activate your account.
2. Portal Activation: Our staff will activate your Patient Portal account
in your patient record within our electronic medical records software.
3. Welcome Email: Our system will automatically send a Welcome Email to
the email address you provided us. Please note that some email systems
may a) reject the email or b) direct it to your spam or junk email folder.
If you provided us with an email address that was issued through your
employer, please note that your employer may “own” emails
directed to that account and/or may be authorized to view those emails
by virtue of your employment agreement. The Welcome Email will include
a Hyperlink to the Patient Portal Address and a temporary password that
will be needed for you to initially gain access to the portal.
4. Portal Access: Clicking the Portal Access URL in the welcome email,
or by clicking the portal links below, will bring you to the Patient Portal
Click below to access your portal by specialty.
If you are having trouble logging on to the portal, please contact your
Cardiovascular Thoracic Surgery (Dr. Lugo)
Heart & Vascular Center
Cardiology (Dr. Woodard)
Ear, Nose & Throat
Family Medicine (Lake Charles)
Family Medicine (Moss Bluff)
Oncology & Hematology
Orthopaedics & Sports Medicine
Interventional Spine & Pain Management